Frequently Asked Questions

General

Which App is best for me, Cloud or Standalone?
If you expect to use only one tablet then the Standalone App is a good option to consider. It provides most of the functionality that is offered by the Cloud App with the exception that reports can not be generated.
If more than one tablet is going to be used then the Cloud App is probably the best option as the data is shared between tablets.
Another important consideration is whether you intend to take responsibilty for backing up the data stored on the tablet. With the Cloud option, data is automagically backed up on to servers so if you lose the tablet the data can be easily restored on to another tablet. With the Standalone option, data can be backed up and restored from a SD card or alternatively to a storage service such as Dropbox however this requires additional setup.
Please see features for a comparison matrix.
How much does the App cost?
Please see Pricing

Setup

What other Apps do I need to run MASHR?
MASHR uses Microsoft Word, Excel and Adobe Reader. You can download these apps from the Google Play Store by tapping on the links below.
Although MASHR will function without these Apps it will have reduced functionality.
How do I install the Cloud App?
The recommended method is to install the MASHR Cloud app from the Google Play Store. However you can also download the app from this Web site and install it by following the instructions in How do I install the App without going through the Google Play Store?.
Installation Instructions
This is a multi step process that involves downloading the MASHR App from the Google Play Store, installing it, registering with the server and synchonising with the server so that the App can function while offline.

Before starting the steps below please check that the prerequisite Apps have been installed see What other Apps do I need to run MASHR? and that you have obtained a system code to register with the server from us.
Step 1) If you aren't already viewing this Web page in your tablet then open a browser on your tablet and continue the following steps using your tablet.
Step 2) Install the Cloud App from the Google Play Store by tapping
Google Play store page for Cloud App
Step 3) After the App has been installed, open the App and allow access all permissions.
Step 4) You will then be presented with a screen to enter your system code. If this is the first installation then you will need to enter a new system password which will be registered on the server, otherwise use your system password from previous installations. Remember to record this password somewhere as there is no way to retrieve it later.
Enter system code
Step 5) You will then be presented with a screen to download the data from the server. This may take some time and it is highly recommended that you do this when connected to Wifi or a good mobile network connection. Upon a successful download you should be presented with a 'Continue' button.
Successful download from server
Step 6) If this is the first installation then you will be asked to enter a username and password of the administrative user i.e. generally someone with reasonable IT skills who will be responsible for the MASHR Apps within your organisation.

If MASHR has already been installed on another tablet then you will instead be asked to login with a username and password that you have previously created on a another tablet.
The installation and setup process is now complete.
How do I install the Demo Cloud App?
The recommended method is to install the MASHR Demo app from the Google Play Store. However you can also download the app from this Web site and install it by following the instructions in How do I install the App without going through the Google Play Store?.
Installation Instructions
This is a multi step process that involves downloading the MASHR App from the Google Play Store, installing it, registering with the server and synchonising with the server so that the App can function while offline.

Before starting the steps below please check that the prerequisite Apps have been installed see What other Apps do I need to run MASHR? and that you have obtained a system code to register with the server from us.
Step 1) If you aren't already viewing this Web page in your tablet then open a browser on your tablet and continue the following steps using your tablet.
Step 2) Install the Demo App from the Google Play Store by tapping
Google Play store page for Demo App
Step 3) After the App has been installed, open the App and allow access all permissions.
Step 4) You will then be presented with a screen to enter your system code. If this is the first installation then you will need to enter a new system password which will be registered on the server, otherwise use your system password from previous installations. Remember to record this password somewhere as there is no way to retrieve it later.
Enter system code
Step 5) You will then be presented with a screen to download the data from the server. This may take some time and it is highly recommended that you do this when connected to Wifi or a good mobile network connection. Upon a successful download you should be presented with a 'Continue' button.
Successful download from server
Step 6) If this is the first installation then you will be asked to enter a username and password of the administrative user i.e. generally someone with reasonable IT skills who will be responsible for the MASHR Apps within your organisation.

If MASHR has already been installed on another tablet then you will instead be asked to login with a username and password that you have previously created on a another tablet.
The installation and setup process is now complete.
How do I install the Standalone App?
The recommended method is to install the MASHR Standalone app from the Google Play Store. However you can also download the app from this Web site and install it by following the instructions in How do I install the App without going through the Google Play Store?.
Installation Instructions
This is a multi step process that involves downloading the MASHR App from the Google Play Store and installing it.

Before starting the steps below please check that the prerequisite Apps have been installed see What other Apps do I need to run MASHR?.
Step 1) If you aren't already viewing this Web page in your tablet then open a browser on your tablet and continue the following steps using your tablet.
Step 2) Install the Standalone App from the Google Play Store by tapping
Google Play store page for Standalone App
Step 3) After the App has been installed, open the App and allow access all permissions.
Step 4) You will then be presented with a screen to enter your system code and password. Choose a code and password that you will remember. Remember to record both code and password somewhere as there is no way to retrieve them later.
Step 5) You will then be asked to enter a username and password of the administrative user i.e. generally someone with reasonable IT skills who will be responsible for the MASHR App within your organisation.
The installation and setup process is now complete.
How do I install the App without going through the Google Play Store?
The recommended method is to install the MASHR apps is from the Google Play Store. However you can also download the app from this Web site and install it following the instructions below.

This is a multi step process that involves downloading the MASHR App from this Web site, installing it, registering with the server and synchonising with the server so that the App can function while offline.

Before starting the steps below please check that the prerequisite Apps have been installed see What other Apps do I need to run MASHR? and that you have obtained a system code to register with the server from us.
Step 1) If you aren't already viewing this Web page in your tablet then open a browser on your tablet and continue the following steps using your tablet.
Step 2) Download the Cloud App from MASHR Cloud v1.1 or Demo App from MASHR Demo v1.1 or Standalone App from MASHR Standalone v1.1
Step 3) After the download has finished (it is a bit difficult to see if the download is progressing but you should see a small flashing icon at the top left of your screen) it will briefly ask you if you wish to install the App. If you miss the option to install it then open the 'My Files' App My Files App (or other file browser) and scroll down to 'Downloads'. Tap 'app-cloud-release-vn.n.apk
Download Cloud APK
Step 4) You may be presented with a popup box stating that the phone/tablet is set to block installation of apps obtained from unknown sources, tap settings.
Popup box block installation of apps obtained from unknown sources
Step 5) The device settings will be opened. Scroll down to the entry labeled Unknown sources and toggle the switch. You will be presented with a pop-up box, check 'Allow this installation only and tap 'OK'
Unknown sources
Step 6) You will then be presented with a screen to install the Cloud App, tap install.
Step 7) You will then be presented with a screen to open the Cloud App, tap open and allow access all permissions.
Step 8) You will then be presented with a screen to enter your system code and password which you need to register with the server
Enter system code
Step 9) You will then be presented with a screen to download the data from the server. This may take some time and it is highly recommended that you do this when connected to Wifi or a good mobile network connection. Upon a successful download you should be presented with a 'Continue' button.
Successful download from server
Step 10) If this is the first installation then you will be asked to enter a username and password of the administrative user i.e. generally someone with reasonable IT skills who will be responsible for the MASHR Apps within your organisation.

If MASHR has already been installed on another tablet then you will instead be asked to login with a username and password that you have previously created on a another tablet.
The installation and setup process is now complete.

How to

How do I add a person?
Add a person
How do I add a hazard?
Add a hazard
How do I add an incident?
Add an incident
How do I add a meeting type?
Answer of Quesion
How do I add a meeting?
Add a meeting
How do I add a new staff competency (e.g. drivers licence, H&S training)?
Add a staff competency
How do I add a competency (e.g. drivers licence, H&S training) to a person?
Add a competency to staff
How do I select all people with a particular competency e.g. all people who have been trained to use a tractor?
Select all people with a particular competency
How do I run a report? - *Cloud/Demo Apps only
Answer of Quesion
How do I add a new team?
Add a team
How do I add a person to a team?
Add a person to a team
How do I add a new property?
Add a property
How do I add a new user to MASHR?
Answer of Quesion
How do I delete a person?
Delete a person
How do I backup the data?
Answer of Quesion
How do I restore the backup?
Answer of Quesion
How do reload the data from the server? - *Cloud/Demo Apps only
Answer of Quesion